Instrument Use:

We can provide the installation and operation manual and video upon order. And if you have special demands, we also can arrange our engineer to your site for training you until you work the equipment well.

 

Warranty Policy:

Bonnin provide 18 month warranty, all broken components except the consumables shall be replaced free of charge during warranty, the damage caused by careless or incorrect operation is not subject to free service.

 

During Warranty Period, Bonnin:

1. Respond to customer’s feedback in 24hours, provide effective solutions in 48hours.

2. Provide technical support by telephone, fax and email free of charge.

3. If the malfunction is caused by substandard components, Bonnin deliver new components to customers:

3.1 Deliver replacement components in 48hours if such components have stock, free of charge.

3.2 Deliver replacement components in 72hours if such components don’t have stock, free of charge.

3.3 Delivery shall be carried by DHL, TNT, FedEx or UPS. And Bonnin cover all freights.

4. If the malfunction is caused by structural faults, functional faults, design faults and manufacturing faults, Bonnin send brand new chamber to customer.

5. If the malfunction is caused by careless or incorrect operation, we deliver replacement

components subject to Clause 3 except material costs and freight will be charged.

 

After warranty period, Bonnin:

1. Respond to customer’s feedback in 24hours, provide effective solutions in 48hours.

2. Provide technical support by telephone, fax and email free of charge.

3. All malfunctions no matter what are the reasons will be supported by Bonnin in according to below clauses:

3.1 Deliver replacement components in 48hours if such components have stock, material costs will be charged in advance.
3.2 Deliver replacement components in 72hours if such components don’t have stock, material costs will be charged in advance.
3.3 Delivery shall be carried by DHL, TNT, FedEx or UPS. Freights will be charged in advance.